Fix It by Roger Connors, Tom Smith, and Craig Hickman

Last updated: Aug 1, 2023

Summary of Fix It by Roger Connors, Tom Smith, and Craig Hickman

Fix It is a book written by Roger Connors, Tom Smith, and Craig Hickman that provides a comprehensive guide on how to solve problems and improve performance in organizations. The authors emphasize the importance of taking ownership and accountability for fixing issues rather than blaming others or making excuses.

The book begins by highlighting the common tendency of individuals and organizations to avoid addressing problems, which leads to a culture of finger-pointing and stagnation. The authors argue that the key to success lies in adopting a "Fix It" mindset, where individuals and teams actively seek out and address problems head-on.

The authors introduce the "Fix It" formula, which consists of four steps: Recognize It, Own It, Learn It, and Do It. They explain that recognizing a problem involves acknowledging its existence and understanding its impact on performance. Owning the problem means taking personal responsibility for finding a solution and not waiting for someone else to fix it.

The next step, Learn It, emphasizes the importance of analyzing the root causes of the problem and gaining knowledge and skills to address it effectively. The authors provide various tools and techniques to facilitate this learning process, such as conducting root cause analysis and seeking feedback from others.

Finally, the authors emphasize the importance of taking action and actually implementing the solutions identified. They stress the need for a sense of urgency and a commitment to follow through on the necessary changes. The book provides practical strategies for overcoming resistance to change and ensuring that the solutions are effectively implemented.

Throughout the book, the authors provide numerous real-life examples and case studies to illustrate the concepts and principles discussed. They also offer practical tips and techniques for applying the "Fix It" formula in different organizational contexts.

In conclusion, Fix It is a comprehensive guide that empowers individuals and organizations to take ownership of their problems and actively work towards finding solutions. By adopting the "Fix It" mindset and following the four-step formula, individuals and teams can overcome obstacles, improve performance, and create a culture of accountability and continuous improvement.

1. The Accountability Sequence

In "Fix It," the authors introduce the concept of the Accountability Sequence, which consists of four steps: See It, Own It, Solve It, and Do It. This sequence provides a framework for taking responsibility and achieving results. "See It" involves recognizing and acknowledging the reality of a situation, while "Own It" requires accepting personal accountability for the outcomes. "Solve It" focuses on finding solutions and taking action, and "Do It" involves following through and delivering on commitments.

This sequence is a powerful tool for individuals and teams to navigate challenges and drive performance. By following these steps, individuals can break free from a victim mentality and become proactive problem solvers. The Accountability Sequence encourages a culture of ownership and empowers individuals to take control of their actions and outcomes.

2. The Power of Personal Accountability

"Fix It" emphasizes the importance of personal accountability in achieving success. The authors argue that individuals who take ownership of their actions and results are more likely to overcome obstacles and achieve their goals. Personal accountability involves being proactive, taking initiative, and holding oneself responsible for outcomes.

By embracing personal accountability, individuals can break free from a blame-oriented mindset and focus on finding solutions. This mindset shift enables individuals to take control of their circumstances and make positive changes. The book provides practical strategies for developing personal accountability, such as setting clear goals, taking ownership of mistakes, and seeking feedback.

3. The Impact of Culture on Accountability

"Fix It" explores the role of organizational culture in fostering accountability. The authors argue that a culture of accountability is essential for driving high performance and achieving results. They highlight the importance of leaders in shaping the culture and setting the tone for accountability.

The book provides insights into creating a culture of accountability, such as establishing clear expectations, promoting open communication, and recognizing and rewarding accountability. It emphasizes the need for leaders to model accountability and hold themselves and others to high standards. By creating a culture that values and supports accountability, organizations can foster a sense of ownership and drive performance.

4. Overcoming the Blame Game

"Fix It" delves into the detrimental effects of the blame game and provides strategies for overcoming it. The authors argue that blaming others for problems and failures hinders progress and creates a toxic work environment. They emphasize the importance of taking responsibility and focusing on solutions rather than assigning blame.

The book offers practical techniques for overcoming the blame game, such as reframing problems as opportunities, seeking to understand others' perspectives, and practicing empathy. By shifting the focus from blame to problem-solving, individuals and teams can foster a more collaborative and productive environment.

5. The Role of Feedback in Accountability

"Fix It" highlights the crucial role of feedback in fostering accountability. The authors argue that feedback is essential for personal and professional growth, as it provides individuals with valuable insights and opportunities for improvement.

The book provides guidance on giving and receiving feedback effectively, emphasizing the importance of constructive and specific feedback. It encourages individuals to seek feedback proactively and use it as a tool for self-reflection and growth. By embracing feedback, individuals can enhance their accountability and continuously improve their performance.

6. The Power of Commitment

"Fix It" explores the power of commitment in driving accountability and achieving results. The authors argue that making and honoring commitments is essential for building trust, fostering collaboration, and delivering on promises.

The book provides strategies for making and honoring commitments, such as setting realistic goals, communicating expectations clearly, and following through on commitments. It emphasizes the importance of integrity and reliability in building accountability. By prioritizing commitment, individuals and teams can enhance their credibility and drive success.

7. The Importance of Clarity

"Fix It" emphasizes the significance of clarity in fostering accountability. The authors argue that clear expectations and goals enable individuals to understand their responsibilities and take ownership of their actions.

The book provides insights into creating clarity, such as setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals, establishing clear roles and responsibilities, and providing regular feedback. It highlights the role of leaders in communicating expectations clearly and ensuring alignment throughout the organization. By promoting clarity, organizations can enhance accountability and drive performance.

8. The Continuous Improvement Mindset

"Fix It" advocates for a continuous improvement mindset as a key driver of accountability. The authors argue that individuals and organizations should constantly seek opportunities for growth and strive for excellence.

The book provides strategies for cultivating a continuous improvement mindset, such as embracing a learning mindset, seeking feedback, and setting stretch goals. It emphasizes the importance of reflection and self-assessment in driving accountability and improvement. By adopting a continuous improvement mindset, individuals and organizations can foster a culture of accountability and achieve sustainable success.