Humble Consulting by Edgar H. Schein

Last updated: Aug 6, 2023

Summary of Humble Consulting by Edgar H. Schein

Humble Consulting by Edgar H. Schein is a book that explores the concept of consulting and how it can be done in a more effective and meaningful way. Schein argues that traditional consulting approaches often focus on expertise and providing solutions, which can create a power dynamic and hinder the development of strong client relationships. Instead, he proposes a humble consulting approach that prioritizes building relationships, understanding the client's culture, and co-creating solutions.

Schein begins by discussing the importance of building trust and rapport with clients. He emphasizes the need for consultants to approach their work with a humble mindset, recognizing that they do not have all the answers and that the client's expertise and knowledge are valuable. By adopting a humble stance, consultants can create a safe space for clients to share their concerns and challenges, leading to more effective problem-solving.

The author also highlights the significance of understanding the client's culture. He argues that consultants must take the time to learn about the client's values, beliefs, and norms in order to provide meaningful support. This involves actively listening, observing, and asking questions to gain a deep understanding of the client's context. By doing so, consultants can tailor their approach and recommendations to align with the client's culture, increasing the likelihood of successful implementation.

Schein introduces the concept of process consulting, which focuses on helping clients improve their own problem-solving and decision-making capabilities. He suggests that consultants should act as facilitators, guiding clients through a structured process of inquiry and reflection. This approach encourages clients to take ownership of their challenges and solutions, fostering long-term growth and development.

Throughout the book, Schein emphasizes the importance of humility, empathy, and curiosity in consulting. He encourages consultants to approach their work with a genuine desire to help and a willingness to learn from their clients. By adopting a humble consulting mindset, consultants can build strong relationships, co-create solutions, and ultimately have a more meaningful impact on their clients' organizations.

In conclusion, Humble Consulting by Edgar H. Schein offers a comprehensive guide to a more effective and meaningful approach to consulting. By prioritizing building relationships, understanding the client's culture, and co-creating solutions, consultants can have a greater impact and foster long-term growth for their clients.

1. The Importance of Building Relationships

In "Humble Consulting," Edgar H. Schein emphasizes the significance of building strong relationships with clients and colleagues. He argues that effective consulting is not just about providing expertise and advice, but also about establishing trust and rapport. Schein suggests that consultants should approach their work with humility, acknowledging that they do not have all the answers and that their clients possess valuable knowledge and insights.

By focusing on building relationships, consultants can create a collaborative environment where clients feel comfortable sharing their concerns and ideas. This approach allows consultants to gain a deeper understanding of the client's needs and challenges, leading to more effective and tailored solutions. Ultimately, the book highlights the importance of empathy, active listening, and open communication in building successful consulting relationships.

2. The Power of Inquiry

Schein emphasizes the value of asking thoughtful and probing questions as a consultant. He argues that inquiry is a powerful tool for understanding the client's perspective, uncovering hidden assumptions, and challenging existing beliefs. By asking open-ended questions, consultants can encourage clients to reflect on their own thinking and gain new insights.

Furthermore, Schein suggests that consultants should adopt a mindset of curiosity and genuine interest in the client's organization. This approach not only helps consultants gather information but also demonstrates their commitment to understanding the client's unique context. By using inquiry effectively, consultants can foster a collaborative problem-solving process and co-create solutions with their clients.

3. The Role of Culture in Consulting

Schein highlights the importance of understanding and navigating organizational culture as a consultant. He argues that culture shapes the way people think, behave, and make decisions within an organization. Consultants need to be aware of cultural dynamics and adapt their approach accordingly.

According to Schein, consultants should not impose their own cultural assumptions or practices on the client's organization. Instead, they should strive to understand and respect the client's culture, while also challenging any aspects that may hinder progress. By aligning their consulting approach with the client's culture, consultants can build trust and credibility, leading to more successful outcomes.

4. The Value of Humility

Schein emphasizes the importance of humility in consulting. He argues that consultants should approach their work with a humble mindset, recognizing that they do not have all the answers and that their clients possess valuable knowledge and expertise.

By embracing humility, consultants can create a collaborative and respectful relationship with their clients. This approach allows for open dialogue, active listening, and a willingness to learn from the client's experiences. Consultants who demonstrate humility are more likely to build trust and credibility, leading to more effective and impactful consulting engagements.

5. The Need for Flexibility

Schein highlights the importance of flexibility in consulting. He argues that consultants should be adaptable and willing to adjust their approach based on the client's needs and circumstances.

By being flexible, consultants can respond to unexpected challenges, changes in the client's priorities, or new information that emerges during the consulting process. This adaptability allows consultants to stay focused on the client's goals and deliver tailored solutions that address their evolving needs.

6. The Power of Reflection

Schein emphasizes the value of reflection in the consulting process. He argues that consultants should take the time to reflect on their own assumptions, biases, and experiences to ensure they are not influencing their work with the client.

By engaging in reflective practice, consultants can gain a deeper understanding of their own consulting style and its impact on the client. This self-awareness allows consultants to make necessary adjustments and continuously improve their consulting approach.

7. The Importance of Systems Thinking

Schein highlights the significance of systems thinking in consulting. He argues that consultants should consider the broader organizational context and the interconnectedness of various elements within the system.

By adopting a systems thinking approach, consultants can identify the underlying causes of organizational challenges and develop holistic solutions that address the root causes rather than just the symptoms. This approach helps consultants avoid quick fixes and instead focus on sustainable and long-term solutions.

8. The Role of Emotional Intelligence

Schein emphasizes the importance of emotional intelligence in consulting. He argues that consultants should be aware of their own emotions and the emotions of others, as emotions can significantly impact the consulting relationship and outcomes.

By developing emotional intelligence, consultants can effectively manage their own emotions, build rapport with clients, and navigate challenging situations. This skill allows consultants to create a safe and supportive environment where clients feel comfortable expressing their concerns and collaborating on solutions.