Lean HR by Cheryl M. Jekiel

Last updated: Sep 14, 2023

Summary of Lean HR by Cheryl M. Jekiel

Lean HR by Cheryl M. Jekiel is a comprehensive guide that explores the principles and practices of Lean management in the context of human resources. The book provides a step-by-step approach to implementing Lean principles in HR departments, enabling organizations to streamline processes, eliminate waste, and improve overall efficiency.

Jekiel begins by introducing the concept of Lean management and its origins in the manufacturing industry. She explains how Lean principles can be applied to HR functions, such as recruitment, onboarding, performance management, and employee development. The author emphasizes the importance of aligning HR processes with the organization's strategic goals and creating a culture of continuous improvement.

The book outlines the five core principles of Lean HR: value, value stream, flow, pull, and perfection. Jekiel explains how these principles can be applied to HR processes to identify and eliminate waste, reduce cycle times, and improve customer satisfaction. She provides practical examples and case studies to illustrate the application of Lean tools and techniques in HR departments.

Jekiel also addresses the challenges and barriers that organizations may face when implementing Lean HR. She offers guidance on how to overcome resistance to change, engage employees in the Lean journey, and sustain Lean practices over the long term. The author emphasizes the importance of leadership commitment and employee empowerment in driving Lean transformation.

In addition to process improvement, Lean HR also focuses on developing a Lean culture within the HR department and the organization as a whole. Jekiel discusses the role of leadership in creating a Lean culture, fostering collaboration and teamwork, and promoting a mindset of continuous learning and improvement. She provides practical tips and strategies for building a Lean culture and sustaining Lean practices.

Overall, Lean HR by Cheryl M. Jekiel is a comprehensive guide that offers practical insights and strategies for implementing Lean principles in HR departments. The book provides a roadmap for organizations to transform their HR processes, improve efficiency, and create a culture of continuous improvement. It is a valuable resource for HR professionals, managers, and leaders who are looking to optimize their HR functions and drive organizational success.

1. The Importance of Employee Engagement

One of the key takeaways from Lean HR is the emphasis on employee engagement. Jekiel highlights the importance of creating a work environment where employees feel valued, empowered, and motivated. Engaged employees are more likely to be productive, innovative, and committed to the organization's goals. They are also more likely to stay with the company for the long term, reducing turnover and associated costs.

To foster employee engagement, Jekiel suggests involving employees in decision-making processes, providing opportunities for growth and development, and recognizing and rewarding their contributions. By prioritizing employee engagement, organizations can create a positive work culture that drives performance and success.

2. The Role of Leadership in Lean HR

Jekiel emphasizes the critical role of leadership in implementing Lean HR practices. Leaders need to champion the Lean HR philosophy and actively support its implementation throughout the organization. They should lead by example, demonstrating the desired behaviors and mindset.

Leaders also need to provide the necessary resources and support to enable Lean HR initiatives to succeed. This includes investing in training and development, creating a culture of continuous improvement, and removing barriers that hinder progress. By actively engaging in Lean HR practices, leaders can inspire and motivate their teams to embrace change and drive organizational success.

3. The Power of Standard Work

Standard work is a fundamental concept in Lean HR, and Jekiel highlights its power in driving efficiency and consistency. Standard work refers to the documented best practices and processes that should be followed consistently by all employees. It provides a clear framework for performing tasks, reduces variability, and ensures that work is done in the most effective and efficient way.

Jekiel emphasizes the importance of involving employees in the development and improvement of standard work. By engaging employees in the process, organizations can tap into their expertise and insights, leading to better outcomes and increased ownership. Standard work also enables organizations to identify and eliminate waste, streamline processes, and improve overall performance.

4. The Need for Continuous Improvement

Lean HR is all about continuous improvement, and Jekiel stresses the importance of embracing this mindset. Organizations should constantly seek ways to improve their processes, systems, and practices to drive better outcomes and meet changing needs.

Jekiel suggests implementing regular feedback loops, conducting root cause analysis, and encouraging experimentation and learning. By fostering a culture of continuous improvement, organizations can adapt to new challenges, stay ahead of the competition, and drive innovation.

5. The Value of Visual Management

Visual management is a powerful tool in Lean HR, and Jekiel highlights its value in enhancing communication, transparency, and accountability. Visual management involves using visual cues, such as charts, graphs, and dashboards, to display information in a clear and easily understandable way.

By making information visible, organizations can improve communication and ensure that everyone is on the same page. Visual management also helps identify bottlenecks, track progress, and highlight areas for improvement. It promotes a culture of transparency and accountability, where everyone can see the impact of their actions and contribute to the organization's goals.

6. The Importance of Gemba Walks

Gemba walks, or going to the actual place where work is done, are a key practice in Lean HR. Jekiel emphasizes the value of leaders and managers regularly visiting the workplace to observe, engage with employees, and gain a deeper understanding of the work processes.

By conducting gemba walks, leaders can identify opportunities for improvement, gather insights from employees, and address any issues or concerns. It also demonstrates a commitment to understanding the reality of the work and fosters a culture of open communication and collaboration.

7. The Role of Data-Driven Decision Making

Jekiel highlights the importance of using data to drive decision-making in Lean HR. By collecting and analyzing relevant data, organizations can gain insights into their processes, identify trends, and make informed decisions.

Data-driven decision making helps organizations move away from subjective opinions and biases, leading to more objective and effective solutions. It also enables organizations to measure the impact of their initiatives, track progress, and continuously improve.

8. The Need for Collaboration and Cross-Functional Teams

Jekiel emphasizes the value of collaboration and cross-functional teams in Lean HR. By bringing together individuals from different departments and areas of expertise, organizations can leverage diverse perspectives and skills to solve complex problems and drive innovation.

Collaboration also promotes a sense of ownership and accountability, as team members work together towards a common goal. By breaking down silos and fostering cross-functional collaboration, organizations can improve communication, efficiency, and overall performance.