Problem Solved by Cheryl Strauss Einhorn

Last updated: Aug 7, 2023

Summary of Problem Solved by Cheryl Strauss Einhorn

Problem Solved by Cheryl Strauss Einhorn is a comprehensive guide that provides readers with a systematic approach to solving complex problems. The book is divided into three parts, each focusing on a different aspect of problem-solving.

In Part One, Einhorn introduces the "AREA Method," which stands for "Agenda, Research, Execution, and Analysis." This method serves as the foundation for the problem-solving process outlined in the book. Einhorn emphasizes the importance of defining the problem clearly and setting a specific agenda before diving into research.

Part Two delves into the research phase of problem-solving. Einhorn emphasizes the need for thorough and unbiased research, encouraging readers to gather information from a variety of sources and perspectives. She provides practical tips on conducting effective interviews, analyzing data, and identifying patterns and trends.

Part Three focuses on the execution and analysis phases of problem-solving. Einhorn emphasizes the importance of taking action and implementing solutions based on the research conducted. She provides strategies for overcoming obstacles and managing risks during the execution phase. Additionally, Einhorn emphasizes the need for continuous analysis and evaluation to ensure the effectiveness of the chosen solution.

Throughout the book, Einhorn provides numerous real-life examples and case studies to illustrate the application of the AREA Method. She also includes practical exercises and worksheets to help readers apply the concepts and techniques discussed.

Overall, Problem Solved offers a comprehensive and practical guide to problem-solving. Einhorn's AREA Method provides a structured and systematic approach that can be applied to a wide range of complex problems. Whether you are a business professional, student, or individual looking to improve your problem-solving skills, this book offers valuable insights and strategies to help you tackle any challenge.

1. The Importance of Framing

In "Problem Solved," Cheryl Strauss Einhorn emphasizes the significance of framing a problem correctly. How we define a problem greatly influences the solutions we come up with. By framing a problem in a narrow or biased way, we limit our ability to find innovative and effective solutions. Einhorn suggests using a "framestorming" technique, which involves brainstorming different ways to frame a problem. This helps to uncover new perspectives and possibilities.

For example, if we are trying to increase sales for a product, we might initially frame the problem as "How can we improve our marketing strategy?" However, by reframing the problem as "How can we create a product that better meets customer needs?" we open ourselves up to a wider range of solutions, such as product improvements or new features.

2. The Power of Diverse Perspectives

Einhorn highlights the importance of seeking out diverse perspectives when solving problems. By engaging with people who have different backgrounds, experiences, and expertise, we can gain fresh insights and challenge our own assumptions. This can lead to more creative and effective solutions.

One way to incorporate diverse perspectives is through the use of a "Red Team." This involves assembling a group of individuals who are tasked with critiquing and challenging proposed solutions. By inviting dissenting opinions and encouraging constructive criticism, we can identify potential flaws and improve our problem-solving process.

3. The Value of Investigative Thinking

Einhorn introduces the concept of investigative thinking, which involves gathering and analyzing information to gain a deeper understanding of a problem. This approach emphasizes the importance of asking probing questions, conducting research, and seeking out multiple sources of information.

By adopting an investigative mindset, we can uncover hidden factors, identify root causes, and make more informed decisions. This approach is particularly useful when dealing with complex or ambiguous problems, as it helps to reveal underlying patterns and connections.

4. The Role of Emotion in Decision Making

Einhorn explores the impact of emotions on decision making and problem solving. She argues that emotions can both hinder and enhance our ability to make sound decisions. By acknowledging and managing our emotions, we can make more rational and effective choices.

For example, if we are feeling anxious or overwhelmed, it can cloud our judgment and lead to impulsive decisions. On the other hand, positive emotions such as excitement or curiosity can fuel our motivation and creativity. Einhorn suggests techniques such as mindfulness and emotional regulation to help navigate the influence of emotions on problem solving.

5. The Power of Visualization

Einhorn emphasizes the power of visualization in problem solving. By creating visual representations of a problem or solution, we can gain new insights and communicate complex ideas more effectively.

Visualizations can take various forms, such as diagrams, charts, or mind maps. They help to organize information, identify patterns, and generate new ideas. Einhorn suggests using visualization techniques such as concept mapping or storyboarding to enhance problem-solving processes.

6. The Importance of Feedback

Einhorn highlights the value of seeking and incorporating feedback throughout the problem-solving process. By actively seeking input from others, we can gain different perspectives, identify blind spots, and improve our solutions.

Feedback can come from various sources, such as colleagues, mentors, or customers. Einhorn suggests creating a feedback loop, where we regularly seek feedback, reflect on it, and make necessary adjustments. This iterative process helps to refine our problem-solving approach and increase the likelihood of success.

7. The Need for Flexibility

Einhorn emphasizes the importance of being flexible and adaptable when solving problems. She argues that rigid thinking and a fixed mindset can hinder our ability to find innovative solutions.

By embracing flexibility, we can explore different approaches, experiment with new ideas, and learn from failures. Einhorn suggests techniques such as scenario planning or role-playing to help cultivate a flexible mindset and overcome resistance to change.

8. The Power of Collaboration

Einhorn highlights the benefits of collaboration in problem solving. By working together with others, we can leverage diverse skills, knowledge, and perspectives to generate more robust solutions.

Collaboration fosters creativity, encourages collective ownership, and increases the likelihood of successful implementation. Einhorn suggests techniques such as brainstorming sessions, cross-functional teams, or collaborative decision-making processes to harness the power of collaboration in problem solving.