What Great Trainers Do by Robert Bolton and Dorothy Grover Bolton

Last updated: Aug 7, 2023

Summary of What Great Trainers Do by Robert Bolton and Dorothy Grover Bolton

What Great Trainers Do by Robert Bolton and Dorothy Grover Bolton is a comprehensive guide that provides valuable insights and practical advice for trainers looking to enhance their skills and effectiveness. The book is divided into three main sections, each focusing on a different aspect of training.

The first section, "Preparing for Training," emphasizes the importance of thorough preparation before delivering a training session. The authors highlight the need for trainers to clearly define their objectives, understand the needs and expectations of their audience, and tailor their content accordingly. They stress the significance of creating a positive learning environment and establishing rapport with participants to foster engagement and active participation.

The second section, "Delivering Training," delves into the various techniques and strategies trainers can employ to deliver impactful and effective training sessions. The authors emphasize the importance of using a variety of instructional methods to cater to different learning styles and preferences. They provide guidance on structuring training sessions, utilizing visual aids and technology, and managing group dynamics. The authors also stress the significance of effective communication, active listening, and providing constructive feedback to facilitate learning and growth.

The final section, "Evaluating Training," focuses on the critical aspect of assessing the effectiveness of training programs. The authors discuss the importance of setting clear evaluation criteria and methods to measure the impact of training on participants' knowledge, skills, and behavior. They provide practical tools and techniques for gathering feedback, conducting assessments, and analyzing results. The authors also emphasize the need for trainers to continuously improve their own skills and knowledge through self-reflection and seeking feedback from participants and colleagues.

Throughout the book, the authors provide numerous real-life examples, case studies, and practical tips to illustrate their concepts and recommendations. They also address common challenges and pitfalls that trainers may encounter and offer strategies to overcome them. The book emphasizes the importance of continuous learning, adaptability, and flexibility in the ever-evolving field of training.

In conclusion, What Great Trainers Do is a comprehensive and practical guide that equips trainers with the knowledge, skills, and strategies to excel in their profession. It provides valuable insights and actionable advice for every stage of the training process, from preparation to delivery and evaluation. Whether you are a seasoned trainer or just starting out, this book is a valuable resource that will help you become a great trainer.

1. The Importance of Building Rapport

In their book, Robert Bolton and Dorothy Grover Bolton emphasize the significance of building rapport with trainees. They explain that trainers who establish a positive and trusting relationship with their learners are more likely to create an environment conducive to learning. Building rapport involves actively listening to trainees, showing empathy, and being approachable. By doing so, trainers can create a safe space where learners feel comfortable asking questions, sharing their thoughts, and taking risks.

One actionable tip the authors provide is to use open-ended questions to encourage trainees to express themselves. This not only helps trainers understand the learners' needs and concerns but also demonstrates their genuine interest in their development. By building rapport, trainers can foster a supportive learning environment that enhances engagement and knowledge retention.

2. The Power of Active Listening

Active listening is a crucial skill for trainers, and the authors highlight its importance in their book. They explain that active listening involves not only hearing the words spoken by trainees but also understanding their underlying emotions and intentions. By actively listening, trainers can demonstrate empathy, validate trainees' experiences, and provide relevant feedback.

The authors suggest several techniques to improve active listening skills, such as maintaining eye contact, nodding to show understanding, and summarizing what trainees have said. These techniques help trainers stay fully present in the conversation and ensure that trainees feel heard and valued. By practicing active listening, trainers can create a more meaningful and impactful learning experience for their trainees.

3. The Value of Tailoring Training to Individual Needs

Bolton and Bolton emphasize the importance of recognizing and addressing the individual needs of trainees. They argue that effective trainers understand that each learner has unique strengths, weaknesses, and learning styles. By tailoring training to individual needs, trainers can maximize the impact of their instruction.

The authors suggest conducting pre-training assessments to identify the specific needs and goals of each trainee. This information can then be used to customize the training content, delivery methods, and pace to suit individual preferences. By personalizing the learning experience, trainers can increase trainees' motivation, engagement, and overall satisfaction with the training program.

4. The Role of Feedback in Learning

Bolton and Bolton emphasize the importance of providing timely and constructive feedback to trainees. They argue that feedback is essential for learners to understand their progress, identify areas for improvement, and build confidence.

The authors suggest using the "sandwich" approach when delivering feedback, which involves starting with positive reinforcement, providing constructive criticism, and ending with positive reinforcement again. This approach helps maintain a supportive and encouraging learning environment while addressing areas that need improvement.

Additionally, the authors stress the significance of immediate feedback, as it allows trainees to make necessary adjustments and reinforce positive behaviors. By incorporating regular and constructive feedback into training sessions, trainers can facilitate continuous improvement and enhance the learning experience.

5. The Power of Visual Aids

Bolton and Bolton highlight the effectiveness of visual aids in training. They explain that visual aids, such as diagrams, charts, and slides, can enhance trainees' understanding and retention of information.

The authors suggest using visual aids to simplify complex concepts, illustrate processes, and provide visual cues for better comprehension. They also emphasize the importance of using clear and concise visuals that support the key points being discussed.

By incorporating visual aids into training sessions, trainers can cater to different learning styles, reinforce key messages, and make the content more engaging and memorable for trainees.

6. The Role of Practice and Application

Bolton and Bolton emphasize the importance of providing opportunities for trainees to practice and apply what they have learned. They argue that active participation and hands-on experience are crucial for deepening understanding and developing practical skills.

The authors suggest incorporating interactive exercises, role-plays, and case studies into training sessions to encourage trainees to apply their knowledge in real-life scenarios. They also emphasize the importance of providing constructive feedback during practice sessions to guide trainees' learning and improvement.

By incorporating practice and application into training programs, trainers can bridge the gap between theory and practice, enhance skill development, and ensure that trainees can transfer their learning to their work environment.

7. The Importance of Continuous Learning and Development

Bolton and Bolton stress the significance of continuous learning and development for trainers themselves. They argue that effective trainers are committed to their own growth and improvement, as this directly impacts their ability to facilitate learning for others.

The authors suggest various strategies for trainers to enhance their skills and knowledge, such as attending workshops, seeking feedback from colleagues, and staying updated with industry trends. They also emphasize the importance of self-reflection and self-assessment to identify areas for personal growth.

By prioritizing their own learning and development, trainers can stay relevant, adapt to changing needs, and continuously improve their training delivery.

8. The Role of Motivation and Engagement

Bolton and Bolton highlight the importance of motivation and engagement in the learning process. They argue that trainers need to create a stimulating and motivating environment to enhance trainees' interest and commitment.

The authors suggest incorporating interactive activities, real-life examples, and storytelling into training sessions to capture trainees' attention and make the content more relatable. They also emphasize the importance of setting clear goals and expectations to provide a sense of purpose and direction.

By fostering motivation and engagement, trainers can create a positive learning experience that encourages active participation, knowledge retention, and skill development.